Customer Grievance Redressal Mechanism

Second Level Escalation

Appellate Authority

Mr. Shajanraj S

Email Id: appellate.authority

Phone: 8667599331


Third Level Escalation

The Grievance Redressal Officer / Principal Nodal Officer,

Ms. Vasanthi P

Orange Retail Finance India Private Ltd, No 5, 5th Main Road, Kasturbai Nagar,

Adyar, Chennai 600 020

Ph : 044 4077 4077 

Email Id:

In case a Grievance/Complaint is not redressed within a period of one month, the customer may appeal to :

The Officer in Charge, Department of Non-Banking Supervision, the Reserve Bank of India, Fort, Glacis, Chennai 600 001

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